DoubleTree by Hilton Beijing
DoubleTree by Hilton Recognizes Top Performing Hotels of 2013
The prestigious Connie Award, named after Hilton Worldwide founder Conrad Hilton, is presented to the top performing hotels of the year based on three key components: quality assurance audits measuring cleanliness condition and brand standards; customer satisfaction scores rating staff service; and the quality of the hotel’s physical accommodations.
China Daily: Spirit of Service – Vlad Reyes
DoubleTree by Hilton Beijing general manager Vlad Reyes will do whatever it takes to make others happy, from developing innovative customer service concepts to even appearing onstage in drag. Liu Weifeng reports.